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Volunteer Conduct


1. If, for any reason you are unable to report for your volunteer responsibilities, please notify the Shift Supervisor or Detention Operations Manager as soon as possible.

a. Youth Services reserves the right to terminate your volunteer agreement if a pattern of absences from your appointed volunteer schedule occur without notification to DCYS.

2. Please leave all personal belongings (i.e. cell phones, purses, jackets) in your car or utilize one of the lockers provided in the lobby. You will not be allowed to bring anything into the secured area except your locker key.

a. You may be subject to a metal detector search.

3. Please bring a valid ID with you each time you report, as different staff members may be checking you in and will need to verify your identity.

4. If you are with a large group of volunteers, please wait until all members of the group are present so that the whole group can be checked in at the same time.

5. Please do not send substitutes to act in your stead or bring visitors or guests with you unless approved, in advance, by the Director of Youth Services or his/her designee.

6. Dress in an appropriate manner, i.e., No tank tops, halter/ tube tops, any clothing w/ spaghetti straps, revealing low-cut necklines, see-through clothing, skirts that are shorter than three inches above the crease on the back of the knee, shorts, pants that don’t extend below the knee, any attire that displays gang affiliation, promotes drugs or alcohol, or otherwise portrays an anti-social message, hats of any kind, open-toed shoes of any kind (i.e. flip flops or sandals). Minimal jewelry should be worn.

7. Any suspicion of drug and/or alcohol use while performing as a volunteer at DCYS shall be grounds for immediate termination of the volunteer agreement.

8. You may not volunteer at DCYS if you are a relative of a detained juvenile or a juvenile who is assigned to Juvenile Intensive Supervision, Case Management or Day School.


1. Remember to use appropriate language.

2. Do not bring contraband into or out of the Juvenile Detention Center or Day School. If you are not sure what is considered contraband, ask the staff. Do not bring anything into or out of the facility for a juvenile at any time, no matter how innocent or trivial it may seem. Please advise staff if at any time a juvenile makes such a request.

3. Do not get involved in a personal relationship with a juvenile.

4. Be a supportive mentor, avoid over identifying.

5. Do not give juveniles your address or telephone number or the address or phone number of any other person. If asked, you might say, “I’m sorry, but it is a violation of the rules to give out that information.”

6. Do not correspond with, or accept collect phone calls from juveniles in the Juvenile Detention Center or Day School. (i.e. facebook, myspace, twitter, email, and any social networking sites.)

7. Do not offer legal advice, discuss the criminal justice system, the courts, inconsistency in sentencing, or related topics. Although everyone is entitled to his or her opinion, what you say can have serious repercussions.

8. Ask for help. If you are uncertain about what to do or say, be honest. It is always best to tell the juvenile that you will have to seek assistance from staff. Juveniles don’t expect you to have all the answers.

9. Be firm, fair, and consistent. Know your personal and professional goals and limitations.

10. Let staff handle behavior issues. Volunteers will not issue fines or consequences.

11. Do not make promises to students/residents that are beyond the scope of your authority (i.e. changing a consequence given by a staff member)

12. Do not move juveniles out of their assigned areas without permission from a staff member.

13. Notify the Supervisor on duty or the Detentions Operations Manager if you encounter any problems.