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Why do the dispatchers ask so many question when I call 911?

Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. Dispatchers handling fire and paramedic calls must also consider the well-being of the public and the safety of the firefighters and paramedics. Callers will be asked:

  • Where
  • What
  • Who
  • When
  • (maybe) Why

The information you provide a dispatcher is relayed to responding officers, paramedics or firefighters while they are on their way to the call.