The Emergency Communications Center (ECC) staffs the following positions:
Communications Officers primarily work one of the following shifts; other shifts may be available depending upon staffing levels:
Operationally, Communications Officer duties are broken down into four main position assignments, each with a specific primary area of responsibility. All Communications Officers are cross-trained for all position assignments, assisting each other as needed to meet the demands of the current activity level.
ECC personnel must be able to proficiently operate all necessary equipment and related computer systems, including but not limited to the following:
The ECC also implemented an Emergency Medical Dispatch Program (EMD) in December 2004. The EMD protocols allow dispatchers to provide valuable medical pre-arrival and dispatch life support instructions to callers while an ambulance is responding to the location. Every Communications Officer must maintain EMD certification, which includes an initial 24 hour class, followed by continuing education requirements for recertification every 2 years.
Additional certifications are maintained for the National Criminal Information Center and for Cardio Pulmonary Resuscitation/Automatic External Defibrillator (CPR/AED); these require recertification every 2 years.
Dispatchers monitor radio frequencies, set priorities among incoming events and dispatch police, fire and ambulances to the necessary locations using both radios and computers. They keep accurate status of exact location of equipment and personnel by maintaining radio contact.
There are numerous traits that a dispatcher must possess in order to function well here at the ECC. These traits include:
Today's dispatcher is, in fact, an information processor. That requires more than just sending and receiving messages. Effective dispatching also demands: